RTSA crashes when using Windows remote desktop

#1 · 10/09/2023, 23:48

I run RTSA on a lab computer. Every time I connect to the lab computer through Windows remote desktop, RTSA just crashes, while all the other software (MatLab, for example) runs perfectly (not crash). How can I resolve such RTSA crash trouble?

The mission file of mine is attached.

Uploaded files:

SpectranV6.rmix

#2 · 11/09/2023, 08:29

Did you upload a crash report? Can't reproduce the crash, so we'll need more information about the circumstances of the problem.

#3 · 11/09/2023, 15:10

The crash report is attached.

I send the report through the feedback as well, and I specify my forum username CYW in that feedback report.

Uploaded files:

Feedback_2.2.0.12821_2023-09-11_13-08-12_0.zip

#4 · 11/09/2023, 15:19

You RTSA-Suite PRO seems to be totaly outdated. Please try with the latest version.

#5 · 11/09/2023, 15:53

The RTSA Suite PRO requires opengl. It appears that the crashing system is using an intel display driver from 2017, which might not support correct opengl over rdp. So installing a new display driver may resolve the issue.

#6 · 11/09/2023, 17:06

The crash trouble is resolved after I update the RTSA to the latest version. Thank you!